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| Spears Travel Mission
Statement
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Carlson Wagonlit Travel / Spears Travel strives to be the most professional and customer- responsive travel agency and a market leader. We believe superior quality service is the most important thing we sell, and we seek to provide our customers with positive travel experiences and excellent quality of service at competitive prices. To do this: we will employ sales and service oriented associates; acquire the best technology available for making reservations; provide a working environment which encourages a quality commitment to continuous improvement, teamwork, and employee involvement; and leverage the buying power of Carlson Wagonlit Travel to benefit our customers. We want to be a significant player in the corporate travel marketplace giving us the opportunities to service and bid for the top accounts in our market area. Our goal is also to be the leading retail agency for leisure travel in our market area and to be recognized as such by our vendor/suppliers and the general consumer. This diversification, size, and efficiency should make our business profitable and successful. |